Mapping Experiences
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This practical book shows your company how to use alignment diagrams to turn valuable customer observations into actionable insight. With this unique tool, you can visually map your existing customer experience and envision future solutions.
| Autor: | Kalbach, James |
| Nakladatel: | O'Reilly Media, Inc, USA |
| ISBN: | 9781491923535 |
| Rok vydání: | 2016 |
| Jazyk : | Angličtina |
| Vazba: | Paperback |
| Počet stran: | 384 |
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