Service Encounters in Tourism, Events and Hospitality
2517 Kč 2 650 Kč
This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.
Autor: | Firth, Miriam |
Nakladatel: | Channel View Publications Ltd |
ISBN: | 9781845417277 |
Rok vydání: | 2020 |
Jazyk : | Angličtina |
Vazba: | Hardback |
Počet stran: | 208 |
-
Service Encounters in Tourism, Event...
Firth, Miriam
-
Film-Induced Tourism
Beeton, Sue
-
Literacy Theories for the Digital Age
Mills, Kathy A.
-
Sport Tourism Development
Higham, James; Hinch, Tom
-
Key Topics in Second Language Acquis...
Cook, Vivian; Singleton, David
-
English for Diplomatic Purposes
-
The Future Past of Tourism
-
Sustainable Tourism
Fennell, David A.
-
Contents Tourism and Pop Culture Fandom
-
Understanding Deaf Culture
Ladd, Paddy
-
Positive Psychology in SLA
-
Speaking Up
Jule, Allyson
-
Motivational Dynamics in Language Le...
-
New Insights into Language Anxiety
-
New Perspectives on Translanguaging ...
-
Language Strategies for Trilingual F...
Braun, Andreas