Just Listen: Discover the Secret to Getting Through to Absolutely Anyone
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Do you ever feel like you're talking to a brick wall? This book reveals simple techniques for moving people from resistance to consensus, explaining how to: listen effectively; make even a total stranger - perhaps a potential client - feel felt; shift an angry or aggressive person into a calmer and more.
| Autor: | Mark Goulston |
| Nakladatel: | Amacom |
| ISBN: | 9780814436479 |
| Rok vydání: | 2015 |
| Jazyk : | Angličtina |
| Vazba: | Paperback |
| Počet stran: | 256 |
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