The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
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Given unprecedented access to one of the most successful online retailers in the world, the bestselling author of The Starbucks Experience unveils the customer-experience strategies that have made Zappos the model of leadership success
Autor: | Michelli, Joseph A. |
Nakladatel: | McGraw-Hill Education - Europe |
ISBN: | 9780071749589 |
Rok vydání: | 2011 |
Jazyk : | Angličtina |
Vazba: | Hardback |
Počet stran: | 256 |
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