Unleashing Excellence
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A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others.
| Autor: | Snow, Dennis; Yanovitch, Teri |
| Nakladatel: | John Wiley And Sons Ltd |
| ISBN: | 9780470503805 |
| Rok vydání: | 2009 |
| Jazyk : | Angličtina |
| Vazba: | Hardback |
| Počet stran: | 256 |
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