The Human Touch
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Strong interpersonal skills are a fundamental requirement in all work environments. This book provides expert guidance for IT and other professionals on key skills including: building rapport; team working; leadership; negotiation; written communication; managing conflict; presentation skills; coaching and mentoring; problem solving.
| Autor: | Thomas, Philippa; Paul, Debra; Cadle, James |
| Nakladatel: | BCS Learning & Development Limited |
| ISBN: | 9781906124915 |
| Rok vydání: | 2012 |
| Jazyk : | Angličtina |
| Vazba: | Paperback |
| Počet stran: | 256 |
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