ITSM Process Assessment Supporting ITIL
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| Autor: | Beatrix, Barafort; Betry, Valerie; Cortina, Stephane; Picard, Michel; Renault, Alain; St-Jean, Marc; Valdes, Omar |
| Nakladatel: | Van Haren Publishing |
| ISBN: | 9789087535643 |
| Rok vydání: | 2009 |
| Jazyk : | Angličtina |
| Vazba: | Paperback / softback |
| Počet stran: | 234 |
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