Principles of Quality Costs : Principles, Implementation and Use
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This edition includes information on the quality costs systems involved with the education, service, banking and software development industries. Additional information on team-based problem-solving, customer satisfaction, and the costs involved with the defense industry are also offered.
Autor: | Zuzana Beňová; Petr Hladík; Barbara Bresslau |
Nakladatel: | McGraw-Hill |
ISBN: | 978-0-87389-443-2 |
Jazyk : | Angličtina |
Vazba: | Paperback |
Počet stran: | 228 |
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